Shipping policy
Shipping Options and Costs
- Shipping Methods: We offer standard shipping from R65.00 upwards.
- Shipping Costs: Shipping costs are generally the same unless the item purchased is bulkier. You can view the shipping cost during the checkout process.
- Free Shipping: We offer free shipping on orders over R400.
- Order Processing Time: Orders are typically processed within 3 business days.
Delivery Time
- Estimated Delivery Time: The estimated delivery time for your order is 3-7 business days. Please note that these are estimates and actual delivery times may vary due to factors beyond our control.
- Delivery Areas: We currently ship to all addresses within South Africa.
- Delivery Attempts: Our courier will attempt to deliver your order twice. If unsuccessful, the package will be returned to us and you will be responsible for re-shipping costs.
Shipping Address
- It is your responsibility to ensure that the shipping address provided is correct and complete. We cannot be held responsible for orders shipped to incorrect addresses.
Damaged or Lost Packages
- Upon receiving your order, please inspect it for any damage. If your package is damaged upon arrival, please contact our customer support within 7 days of delivery.
- We are not responsible for lost packages. If your package is lost, we will work with the courier to locate it. If the package cannot be located, we will offer you a refund or replacement.
Order Tracking
- You will receive a tracking number once your order has shipped. You can use this tracking number to monitor the progress of your shipment on the courier's website.
Additional Notes
- We reserve the right to modify our shipping policy at any time without prior notice.
- For any questions or concerns regarding our shipping policy, please contact our customer support.